Shipping Policy
At SimplyHer, we are committed to providing you with fast, reliable, and affordable shipping. Below is all the information you need to know about our shipping process.
1. Shipping Locations
We currently offer shipping within Canada only. We are working on expanding our shipping options to other countries in the future.
2. Processing Time
Once your order is placed, we aim to process and ship it within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
3. Shipping Methods
We offer a variety of shipping options, including:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-4 business days)
- Express Shipping (1-2 business days)
Shipping methods will be selected at checkout based on your preferences.
4. Order Tracking
Once your order has shipped, we will send you an email with a tracking number. You can use this number to track your order’s progress through the shipping carrier’s website.
5. Shipping Delays
While we strive to ensure timely delivery, shipping delays may occasionally occur due to factors beyond our control, such as weather conditions, carrier delays, or other unforeseen circumstances. We appreciate your understanding and patience.
6. Address Accuracy
Please ensure that your shipping address is accurate at the time of purchase. We cannot be held responsible for delays or lost packages due to incorrect or incomplete shipping information.
7. Shipping Restrictions
We do not ship to P.O. Boxes or international addresses at this time. We can only ship to valid Canadian street addresses.
8. Lost or Stolen Packages
SimplyHer is not responsible for lost or stolen packages after they have been delivered to the address provided. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.
9. Contact Us
If you have any questions or concerns about your order’s shipping status, please contact us through the contact form on our website. Our customer service team will be happy to assist you!